Frequently Asked Questions -
Find answers to common questions, should you not find the answer to your question CONTACT us.
Q: I have been told that the lower in volume I export my track the more “headroom” you will have to master and therefore better quality.
Technically this is true. However, you do not want to go too low in volume as the lower you go the more signal you will lose in the initial export, which can ruin your track in the maximization stage in mastering. Generally -3db is the ideal level you want to export with the intention of having your track mastered; meaning that the volume of your track should not exceed -3db in volume. The empty space on top is called “headroom.”
If you are working with a good sound engineer they will adjust the volume during the mixing process to ensure you have enough headroom to master the track. We usually find ourselves adjusting tracks to anywhere from -5db to -6db peak volume for mastering. In other words, you want to export at the loudest possible volume to ensure you get all the signal through while still leaving enough headroom for the mastering process.
Q: Can you send me a preview of your mastering before I pay?
Yes. We provide anywhere from a 1-2 minute 320k/mp3 master preview of your track depending on the original length.
Q: Can you send me an MP3 duplicate along with the mastered WAV file after I pay?
Yes. We provide an MP3 duplicate version alongside with the mastered WAV for convenience as we know artists like to share mp3 copies for download and promo purposes and converting WAV to MP3 properly can sometimes be tricky.
Q: Should I send you my track as one single WAV/AIFF file or separate each individual channels/instruments into their own audio files for mastering?
Currently we only provide mastering for single WAV files. When sending individual “stems” for our mixing services please ensure you leave off the "mastering effects" such as EQ, Compression, limiters....etc. You can have light reverb, and delay but we recommend leaving all of that to us!
Q: I have a track with vocals on it but can’t seem to fit it just right. Can I send you both versions and have you mix them?
Yes, we can do this as long as the music that the vocals are going over isn’t already compressed or mastered in any way. Some vocal artists we work with usually get a mastered version of a song to put their vocals over for a final mixdown. This is not good as there is no chance of getting a proper master out of a track that has already been compressed/maximized. If you are putting vocals over your tracks make sure the music you’re putting vocals to isn’t already compressed/maximized.
Q: How long does it take for you guys to send the first draft of final draft once I’ve sent it to you?
Masters typically take up to 24 hours per song. We try hard to have a master version for you within 12 hours of reviewing your track for mastering starting on the next day of when you send your project.
Q: Should I not use any EQ/Compression/Stereo Imaging on my final master output?
That is correct. However, processing like eq, compression, limiting, and stereo imaging is ok on individual channels. Just not on your master output channel for export. Some artists will use compression and limiting while producing but this is bad practice as it ruins your ability to properly mixdown your channels and tracks.
The goal is to get it how you want it to sound BEFORE it hits the master output channel. But, if you deem it necessary to use maximization and compression on your master channel it is always best to keep it at a minimum amount!
Q: Do you guys do analog or digital mastering?
We use a mixture of both analog and digital equipment, each project varies.
Q: What will happen if I’m not satisfied with the mastering results? Are you going to load & change it several times?
We provide a 1-2 minute mp3/320k preview of your track before sending the final WAV copy in case any tweaks or changes need to be made.
Q: I like the mastering but there are a few changes I want to make on my end. Is it possible to send a new mixdown?
Yes. We charge an additional $5 for new mixdowns if the mastering has already been completed on the original mixdown.
Q: I’m from outside of the U.S. Can I still use your services?
Yes, we cater to musicians all around the world. We use Paypal to send and receive transactions which you can use worldwide.
Q: I don’t have Paypal, how can I make a payment?
You do not have to have a Paypal account to make a payment. During the checkout process there is an option to use a debit or credit card as a Paypal guest.
Q: Should I use normalization or dither when exporting my pre-mastered mixdown?
No. Leave these off. Our engineer will take care of it.